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Quality Assurance/Training
Continuing Dispatch Education
General Continuing Dispatch Education
General Continuing Dispatch Education (CDE)
Click the PDF links below for recent General CDEs!
Controlling the Call (with video link)
Key Question Standards
Understanding Drug Calls (with video link)
Customer Service
Reconfigure Response
ProQA Tips & Tricks (with video link)
The Q Process
What is obvious?
Reassuring Statements CDE
Parenthesis Quick Tip
As Written Sign-Off
Failure to Verify Sign-Off
Telecommunication Techniques
ECCS Scores Sign Off Sheet
ProQA Update for June 2021 Sign-Off Sheet
Types of Callers
Answering Questions Accurately
Clarifying Review
Clarifying Review Answer KEY
Freelance and Clarifying Questions Sign-Off
Accelerator Stuck Sign-Off
Stay on the line EFD/EPD Sign-Off Sheet
Inappropriate Clarifier Sign-off sheet
Cascade Event Training Powerpoint
Cascade Event Training Sign-off
Detrimental Reliance
Calling Party
Understanding Sub Chief Complaints Sign Off Sheet
Aborting Calls
Customer Service Standards and Terms
Acceptable Clarifications
Importing Focused Calls Into AQUA
Incident Reports - The New Look
2018 Customer Service
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Emergency Medical Dispatch
General Continuing Dispatch Education
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Agendas & Minutes
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Education Presentation
Continued Dispatch
Education
Non-Emergency
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Government Websites by
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