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Quality Assurance/Training
Continuing Dispatch Education
General Continuing Dispatch Education
General Continuing Dispatch Education (CDE)
Click the PDF links below for recent General CDEs!
Reconfigure Response
ProQA Tips & Tricks (with video link)
The Q Process
What is obvious?
Reassuring Statements CDE
Parenthesis Quick Tip
As Written Sign-Off
Failure to Verify Sign-Off
Telecommunication Techniques
ECCS Scores Sign Off Sheet
ProQA Update for June 2021 Sign-Off Sheet
Types of Callers
Answering Questions Accurately
Clarifying Review
Clarifying Review Answer KEY
Freelance and Clarifying Questions Sign-Off
Accelerator Stuck Sign-Off
Stay on the line EFD/EPD Sign-Off Sheet
Inappropriate Clarifier Sign-off sheet
Cascade Event Training Powerpoint
Cascade Event Training Sign-off
Detrimental Reliance
Calling Party
Understanding Sub Chief Complaints Sign Off Sheet
Aborting Calls
Customer Service Standards and Terms
Acceptable Clarifications
Importing Focused Calls Into AQUA
Incident Reports - The New Look
2018 Customer Service
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General Continuing Dispatch Education
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