The El Paso-Teller County 9-1-1 Authority (Authority) is governed by a board of nine members that work to create a balanced budget each year to provide equipment and services to the seven 9-1-1 call taking and dispatch centers in the two-county region. The Authority provides Quality Assurance, Training, Information Technology Services, Geographic Information Services, and Public Education.
The Information Technology team monitors the health of the 9-1-1 system, deploys new hardware and software solutions that are used to process 9-1-1 calls, and are on-call 24 hours a day, seven days a week, 365 days a year to ensure 100% uptime.
The Geographic Information Systems (GIS) team manages the Master Street Address Guide and provides mapping solutions to first responders and the 9-1-1 call taking and dispatch centers.
The Public Education team provides a variety of community outreach programs that include public education for schools, community events, civic groups, and work in collaboration with first responders during safety events.
The Quality Assurance/Training team evaluates hundreds of 9-1-1 calls each month and provides timely feedback to the call takers to ensure the calls are processed according to the nationally accepted standards. The team conducts training in emergency dispatch protocol for police, fire, and ems.
The El Paso-Teller County 9-1-1 Authority shall provide the public reliable access to public safety agencies by managing high-quality, redundant, secure, and cost-effective 9-1-1 services while providing exceptional customer service to Authority stakeholders.