Quality Assurance/Training

Quality Assurance Analysis

The staff performs quality assurance analysis on 9-1-1 calls taken at the Public Safety Answering Point (PSAP) and provides feedback, and training recommendations.


The Quality Assurance (QA) Department offers training for 9-1-1 dispatchers in the following areas:

  • CPR
  • Police, Fire, and Medical Protocol
  • Continued Education
  • Emergency Telecommunicator Course
  • Recertification Training

For More Information

Email 911training@elpasoteller911.org 

Welcome Packet

Download our welcome packet here.