El Paso - Teller County E9-1-1
			Call Volume Report
			October	2008
	9-1-1	9-1-1	Calls	Calls	Average	Average	Personnel
Agency	Wire Line	Wire Less	Transferred	Abandoned	Answer Time	Talk Time	Assigned
	*1	*2	*3	*4	*5	*6	*7
Colorado Springs	6787	10833	1213	2504	9.8	159.9	88
El Paso County	1916	737	46	68	3.7	183.8	35
Teller County	501	0	0	28	3.6	105.3	10
Fountain	182	134	6	19	4	110	9
Manitou Springs	97	0	1	5	3.6	141.8	6
Air Force Academy	106	0	0	5	2.6	271	3
Peterson AFB	61	6	1	4	5.6	45.3	8
Fort Carson	159	73	0	18	4.6	85	8
Cripple Creek	106	0	0	5	2.6	271	8
Woodland Park	125	0	0	8	4.3	110.8	7
Monthly Totals	10040	11783	1267	2664			182
Yearly Total		223855
*1- Calls received from wire line telephone devices. *2- Calls received from wireless devices *3- Calls transferred to another PSAP
*4- Calls where caller hung up before call was answered. *5- Average time to answer 9-1-1 Calls. *6- Average time on line with caller.
*7- Number of personnel assigned to center. This is both call takers and radio dispatchers, of which not all answer 9-1-1 calls.

911 CALLS	JAN	FEB	MAR	1st QTR	APR	MAY	JUN	2nd QTR
1995	12,300	13,685	12,520	38,505	13,505	15,002	15,187	43,694
1996	13,396	14,748	14,535	42,679	14,395	15,899	16,459	46,753
1997	11,697	12,630	13,985	38,312	14,118	15,264	16,904	46,286
1998	14,361	13,310	15,822	43,493	15,818	19,096	18,232	53,146
1999	15,904	14,820	17,649	48,373	17,991	19,311	20,289	57,591
2000	18,497	17,192	20,548	56,237	19,996	22,533	22,283	64,812
2001	21,091	19,198	20,974	61,263	22,141	23,682	24,852	70,675
2002	16,538	16,139	16,825	49,502	19,977	23,606	24,336	67,919
2003	17,366	16,954	23,323	57,643	19,563	21,427	21,639	62,629
2004	19,248	19,178	19,140	57,566	19,407	21,678