PSAP Managers Committee

Meeting Minutes

February 6, 2008

 

Present:

Colorado Springs Police Department – Tina Young

Colorado Springs Police Department – Karen Lincoln

Cripple Creek Emergency Communications - Diann Pritchard

El Paso County Sheriff’s Office – Liz Brown

El Paso County Sheriff’s Office - Renee Lovely

Teller County SO – Celesta Rilling

Woodland Park PD – Rawlin Sowell

Fort Carson Fire– Kim Perkins

E9-1-1 - James Anderson

E9-1-1 – Troy Pring

 

Absent:

Fountain - Dawn Lucero (family emergency)

Air Force Academy – Steever Price (on vacation)

Peterson – James Mello (unknown)

           

1. Call to Order:

Meeting was called to order at 9:59 AM by Liz Brown.

2. Approval of Minutes:

Minutes of the December Meeting were approved.

Old Business:

  1. Cad to Cad Policy
    1. RENEE: EPSO wants the ability to transfer police & fire calls to other PSAPs.
    2. This will benefit the customers as well as the PSAP employees
    3. Minimizes delay and potential loss of important/accurate information
    4. Officer safety and scene information to include “BOLOs”
    5. KAREN: CSPD would like to focus small pieces of the puzzle at this time with EPSO
    6. See the advantage being during busy times to keep the phone calls to a minimum
    7. Most agencies have done some testing but to full completion is questionable
    8. Question regarding whether follow up phone calls would be made as well
    9. It was noted that nothing will go to another agency automatically. It is a manual push to send info from both Hi-Tech and Tri-Tech CADs
    10. Comments on its value for 9-1-1 hang ups
    11. Summary was that agencies will continue to test it while evaluating Policy 7.1

 

 

  1. Determine date for Survive and Thrive Class.

It was decided that the class would run from September 29 – October 3, 2008. 9-1-1 staff will produce a sign up for this ASAP with maximum of 50 seats. AMR was invited to participate as well

 

New Business:

1. Medical Determinants vs. emergent response…Tina Young

a. Tina brought to everyone’s attention her concern with an agency notifying her agency of a code 3 type call and requesting it to be actually code 2. EPSO stated this should have stopped months ago reflecting agency policy. Renee would address individual incidents as they occur from here on out

2. Network Omni Services…Tina Young

a. Issues were brought forth of 3 incidents with CSPD and Network Omni’s inability to provide interpreters. One was Swahili, Vietnamese and the other Spanish. Troy with 9-1-1 had provided her and Jim Anderson with research follow up

b. Jim explained why the initial switch was made as well as it being recommended by LA County, costs and expectations and that we will continue to monitor the service being provided

c. In the future if another service needs to be used on a one time event, use them. Do not allow call takers to be on hold 11-14 minutes or until responders get on scene

d. No other agency noted any issues

3. Other Business:

a. Tina asked about cell phones and reverse information

i. Jim stated there was some FCC research info out there

ii. VOIP and Pre Paid Wireless now have to pay for 9-1-1 tariff currently HB 1249 would make them pay if passed

b. Pre-Paid Phones do not offer any identifier to include lat or long
           c. Liz provided an article on “Swating Phenomenon”

d. Concern with Voice Print and not able to see certain channels. Data is there but not being “pointed” at. Request was made for an alarm when there is an issue to sound. Unknown where that alarm would be most beneficial. Jim will research this

e. It was brought to the attention of the group that at the last Authority meeting there were concerns brought forth regarding the lack of participation by the PSAP Mangers at such things as the Authority Meetings. Jim mentioned that Chiefs, CEOs, etc. would be receiving a letter form the Authority stating this concern

Kim Perkins wanted to know what the 9-1-1 Authority expectations were of PSAP Managers and to make sure the Authority realized that in agencies like hers and others that PSAP Managers have to cover shifts and there would be times that she and others can not be in attendance at the meetings

Tina stated that it was not that they were looking for 100% attendance by the manager but some sort of PSAP representation

Kim made a motion that this letter be sent to the PSAP Managers so that they had could present the concerns to their superiors rather than it going straight them with some type of heads up

PSAP Managers will be placed on the February 27, 2008 Authority meeting agenda to address the Authority with their concerns

All those in attendance agreed that it should be handled this way

f. PSAP Mangers training scheduled for this afternoon at 1:00 was cancelled due to individuals unaware of the class. It was decided to reschedule for Wednesday February 27, 2008 (time to be announced later) and at that time further discuss CAD to CAD

            Motion was made to adjourn the meeting.

 

            Meeting adjourned at 11:37 AM.

 

            The next meeting will be held on: TO BE LATER DETERMINED

(Possibly moving PSAP Managers and EDRC to the same Wednesdays (every other month) to coincide with Authority meetings.