Number: 4.6

Replaces:

Date Issued: April 01, 1995

Revised: October 26, 1999

Date Effective: November 01, 1999

Subject: Call Transfer Procedure

There are circumstances that will require the transfer of an E9-1-1 call from one Primary PSAP to another Primary PSAP.

If the request for response is outside the jurisdiction of the receiving PSAP, the call taker/dispatcher will obtain minimum information and transfer the call to the appropriate PSAP.

The following verification procedure shall be used:

1) Verify the address and location of the call. The intent is to assure call will be transferred to the appropriate PSAP.

2) Verify the telephone number of the calling party.

The following transfer procedure shall be used:

1) Use the single button transfer feature of the E9-1-1 equipment.

2) Preface all calls into the receiving PSAP by providing your agency name and general type of call, if known.

3) Provide receiving PSAP with location information if gathered.

4) Verify the calling party’s telephone number to the receiving PSAP.

If the caller cannot stay on the line because of a life-threatening emergency, the call taker/dispatcher shall obtain all information required for a proper response and transfer the gathered information to the appropriate PSAP via the fastest communication link available.