Number: 4.5

Replaces:

Date Issued: April 01, 1995

Revised: October 26, 1999

Date Effective: November 01, 1999

Subject: Information Confirmation

All incoming E-9-1-1 calls shall be verified. The verification process shall include the following:

1) Determine the location of the emergency.

2) Determine the type of emergency.

3) Verify the Location (ALI) and the Telephone Number (ANI) of the call.

4) Obtain additional information as required by the respective Communication Center’s Internal Policy to establish the proper response.