Replaces:
Date Issued: April 01, 1995
Revised: March 28, 2000
Date Effective: March 28, 2000
Subject: Monthly
Reporting Requirements
1. Total number of 9-1-1 calls received
2. Total number of 9-1-1 calls transferred
3. Total number of abandoned 9-1-1 calls
4. Average time to answer 9-1-1 calls
5. Average talk time for 9-1-1 calls
6. Number of assigned personnel in dispatch center
Once the statistical reports are prepared by the system manager’s office, they will be provided to Authority Board Members, PSAP Managers, and will be posted on the Authority Board web-site for public access.