Replaces:
Date Issued: April 01,1995
Revised: March 28, 2000
Date Effective: March 28, 2000
On occasion residents use 9-1-1 for non-emergency purposes. The 9-1-1 system is to be used only for emergency calls.
Call taker judgement must be used to determine if the caller considered the incident an emergency when in reality it was not.
1. The call taker shall screen all incoming 9-1-1 calls to determine the
appropriate response.
2. If the call is not an emergency the following shall occur:
A- The caller shall be advised that 9-1-1 is for reporting emergencies
only.
B- With few exceptions, the caller shall be referred to a seven digit
non-emergency telephone number for service.
C- In some cases, in the judgement of the call taker, the non-
emergency call can be more efficiently and rapidly processed on the 9-1-1 line. The caller, in all cases, must be advised that 9-1-1 is for the reporting of emergencies only, and in the future should look up the appropriate seven-digit telephone number in the local telephone directory.
3. The 9-1-1 system shall not be used by emergency service personnel for
administrative purposes.