What is the difference between a call-taker and a dispatcher?
While reading about careers in 9-1-1, you may see the professionals working in the communications center referred to as many different titles. Remember that each agency will have its own job title, and its definition and responsibilities are department specific. Generally, a 9-1-1 call-taker is an emergency telecommunicator that only answers incoming 9-1-1 calls, while a dispatcher is often a separate position that focuses on dispatching and communicating with emergency responders.