Podcast

FROM BEHIND A HEADSET TO STANDING ON A STAGE, HEAR HOW BEN BILLS BECAME A 9-1-1 PUBLIC EDUCATOR AND PIO.

Want to know what it takes to be an emergency telecommunicator or better yet a public information officer?  Ben Bills tells his story about how he got started in emergency dispatch and how it evolved to working a variety of jobs at the 9-1-1 Authority until he found his calling as a public educator and information officer. He explains how he created a public education program from the ground up and got into public speaking.

In this episode you will learn about:

  • The process of becoming an emergency services call taker and dispatcher.
  • Difficult calls he has taken.
  • How he handles stress.
  • How he started an education program and department.
  • Tips for public speaking and how to handle speaking in front of a large crowd.

Ben references:

TOGETHER WE'RE BETTER. A CONVERSATION WITH CARL SIMPSON, CEO OF THE EL PASO-TELLER COUNTY 9-1-1 AUTHORITY.

What's the best way to celebrate your work-iversary? A podcast recording, of course! Carl Simpson has been CEO at the El Paso-Teller County 9-1-1 Authority for five years.  Within that time, a lot has changed.  Learn a few secrets from the man upstairs and how he has shifted the culture and work environment at the Authority.

In this episode, you will hear and learn about:

  • Carl's background in the 9-1-1 industry.
  • Lessons learned when starting a new leadership position.
  • How to build a positive and motivating work environment.
  • Ways to handle stress.
  • Improvements in 9-1-1 technology.
  • The next big thing for the Authority.

This episode references:

9-1-1 Weight in Gold Trailer

We would like to introduce, 9-1-1 Weight in Gold!  This podcast explores everything within the unique and complex world of 9-1-1.  Starting from within our organization to the communication centers we serve, we will be discussing everything in the 9-1-1 industry.  

Learn about the El Paso-Teller County 9-1-1 Authority as we chat with members from the Administration, IT, GIS, Quality Assurance and Training, and Public Education departments.  Stay current with what's happening in 9-1-1 centers as we talk with communication center managers and telecommunicators.  Discover more about 9-1-1 as we interview others in the industry. 

These candid conversations are intended to be both informational and insightful. While we try to keep it light, some conversations may go deeper just like many stories in public safety do.

The podcast is currently available on Apple Podcasts, Spotify, Stitcher, and more! Help us spread the word by subscribing and leaving it a review.  You can also share, save, and like our social media posts about the podcast.  Everything helps and is very appreciated!