Text to 9-1-1


Text to 9-1-1

Text to 9-1-1 is available in El Paso and Teller Counties, and may be most helpful in these emergency situations:

  • Individuals who have an emergency and have speech or hearing impairments
  • Home invasions/robbery, or instances of domestic violence or an abduction when placing a telephone call would place the caller in danger

How to Text 9-1-1 in an Emergency

Text to 9-1-1 should be used if you have an emergency, and you are unable to make a voice call.

  • Enter the numbers "911" in the "To" field
  • Text the location of the emergency 
  • Text the nature of the emergency
  • Push the "Send" button
  • Be clear - Send a short text message without abbreviations, slang, or emojis
  • Stay calm - Answer questions and follow instructions from the 9-1-1 call taker

Important Considerations

Text to 9-1-1 is an important tool to enhance communications with the public in an emergency, but it has limitations. It is important to keep these things in mind:

  • Voice communication is always the fastest way to contact 9-1-1. Call if you can, text if you must
  • Location information will be limited to the cell tower that your cell phone is communicating through. Your location should be the first text you send to 9-1-1
  • A text or data plan is required to text 9-1-1
  • Text to 9-1-1 conversations cannot include more than one person. Do not send your emergency text to anyone other than 9-1-1. (No group messaging)
  • Picture messages are not supported
  • Do not abuse Text to 9-1-1. It is for emergency use only
  • Do not text and drive