Contact 9-1-1 For Emergencies Only

When Should I Call 9-1-1?

9-1-1 should be used for emergencies only.  An emergency is a crime in progress and/or a life-threatening situation requiring the police, fire department, or ambulance. If you are unsure if your situation is an emergency you should dial 911. The 9-1-1 call taker can determine if you need emergency assistance, or direct you to a non-emergent number.

When Should I NOT Call 91--1?

  • Do not call 9-1-1 to get a telephone number. Call information at 4-1-1 or check the telephone book.
  • Do not call to report a power or cable outage. Call your local power or cable company.
  • Do not call to obtain weather information. Contact the National Weather Service weather recording at 719-573-6846, the 11-News Line at 719-630-1111, or Automated Weather Observation at 719-637-9696.
  • Do not call to get road conditions. Contact the Colorado Department of Transportation Road and Weather Hotline at 877-315-7623 or website.
  • Do not call to get information about school closings. Check for closures on major television and radio stations or contact the school directory.
  • Do not call to get directions or an address. Most streets and a map are in your telephone book, or online using a website such as Google Maps.
  • Do not call to get household or automobile repairs. Contact a repair service of your choice.
  • Do not call to get legal advice. Check in the telephone book or contact Pikes Peak Legal Services at 719-471-0380, The Lawyer Referral Service at 636-1532, or Crime Stoppers at 634-STOP (7867).
  • Do not call to report an injured wild animal. Contact the Division of Wildlife at 719-227-5200.
  • Do not call to report an injured domestic animal. Contact a local veterinarian or the Humane Society of the Pike’s Peak Region at 719-473-1741.

Why does the 9-1-1 call taker ask all those questions?

The 9-1-1 call taker is trained to ask you a series of questions. Some questions are always the same:

  • “9-1-1, What is the location of your emergency?”
  • “What is the telephone number you are calling from?”
  • “Can you tell me exactly what happened?”

Once this initial information is determined, appropriate help can be dispatched.

Depending on the type of emergency, the 9-1-1 call taker may need to keep you on the line to provide further instructions or information until help arrives. The additional information gathered is helpful in aiding the responding field units. For example, if you are reporting a medical situation or accident, the telecommunicator will continue with a series of questioning. Be assured that while you are being asked those questions, appropriate help is being dispatched. In many cases, the 9-1-1 call taker asks the questions while another dispatcher is sending help.

When reporting an emergency, try to remain calm so the 9-1-1 call taker can understand what you are reporting so appropriate help can be dispatched.